Designer Kaftan abaya with embroidery work

Introduction

Welcome to Indian Fashion Store (“Company”, “we”, “us”, or “our”). We are committed to ensuring your satisfaction with every purchase. This policy outlines our procedures regarding returns, refunds, and exchanges to provide clarity and transparency to our valued customers.

1. Proof of Opening

1.1. Video Proof: To initiate a return or refund, recording a video while opening the parcel is mandatory. This serves as proof of the product’s condition upon receipt.

2. Return Eligibility

2.1. Time Limit: You must notify us of any dissatisfaction with product quality or colors via WhatsApp message and email within 4 days of receiving the product. Complaints received after this period will not be considered valid.

2.2. Product Condition: The product must be unused, unwashed, and returned in its original packaging with all tags intact for a return or exchange to be processed.

• The product is unused, unworn, unwashed, and in its original condition.
• The product is in its original packaging with all tags, labels, and accessories.
• The product was not purchased during a clearance sale or marked as “non-returnable.”

3. Processes for return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email-info@indianfashionstore.com and phone number-+91-9199414494] within 4  days of receiving the product.
2. Provide the order number, product details, and reason for return.
3. Our customer service team is waiting for confirmation and further instructions.
4. Pack the product securely in its original packaging or any safe package and ship it to the address provided by our customer service team.

4. Exchange Policy

4.1. Exchange Criteria: We offer exchanges only for issues related to size, length, or quality problems reported within 4 days of receiving the product.

4.2 Defective or damaged

If you receive a defective or damaged product, please contact our customer service team immediately at [email-info@indianfashionstore.com and phone number: 9199414494]. We will arrange for a replacement or refund.

5. Refund Process

5.1. Refund Initiation: Refunds will be initiated once the returned product is received and inspected to ensure it meets our return criteria.

5.2. Unused Products: Refunds will only be processed if the product is unused and returned in its original condition.

5.3. Processing Time: Please allow 2 to 3 working days for the refund to be processed from the date we receive the returned product.

6. Return Shipping

6.1. Customer Responsibility: Customers are responsible for the cost of return shipping. A nominal fee of ₹100 will be deducted from the refund amount to cover return courier charges.

7. Payment Terms

7.1. Delivery Person Payments

• Please do not pay the delivery person before pickup or while taking the products. We are not responsible for any money paid to the delivery person.

8. Fraud Prevention

8.1. We understand our policies are strict, but this is necessary to avoid fraudulent activities and ensure fair practices for all our customers. We are committed to providing the best services and facilitating easy returns to enhance your shopping experience with us.

9. Compliance with Indian Law

9.1. Consumer Rights:  This policy is by the Consumer Protection Act, 2019, which provides the following rights to consumers:

• The right to be protected against the marketing of goods and services which are hazardous to life and property.
• The right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services to protect the consumer against unfair trade practices.
• The right to seek redress against unfair or restrictive trade practices or unscrupulous exploitation of consumers

10. Contact Us

If you have any questions or concerns about our return and refund policy, please contact us:

• Email: info@indianfashionstore.com
• Phone: +91 9199414494
• Address: H.No- G-9/6, parking, side Muradi road, Batla House, Jamia nagar, Okhla, New Delhi, 110025 

Sincerely,

Indian Fashion Store Team