1. Introduction
At IndianFashionStore.com, we strive to provide a seamless shopping experience by ensuring your orders are delivered in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website. This policy is in accordance with the Consumer Protection Act, 2019.
2. Shipping Information
We offer shipping services to locations within India. Orders are typically processed and shipped within 1-2 business days from the date of purchase. Delivery times may vary based on your location and the shipping method selected.
3. Delivery Time
Our average delivery time is between 7 to 8 working days from the date of shipment. However, delivery times may be affected by factors beyond our control, such as courier delays, weather conditions, and public holidays. We will make every effort to notify you of any significant delays.
4. Shipping Charges
Shipping charges are calculated based on the weight of the products, delivery location, and the chosen shipping method. Shipping charges, if any, will be displayed at the time of checkout before you complete your purchase.
5. Order Tracking
Once your order has been shipped, we will send you a confirmation email and whatsapp with the tracking number and a link to track your shipment. You can also track your order status by logging into your account on our website.
6. Delivery Address
Please ensure that the delivery address and contact information provided at the time of purchase are accurate and complete. We are not responsible for delays or missed deliveries resulting from incorrect or incomplete address details.
7. Delivery Confirmation
Upon delivery, the courier may require a signature from the recipient. If you are unavailable at the time of delivery, the courier may leave a delivery attempt notice and/or contact you to reschedule delivery.
8. Undeliverable Packages
In the event that a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal to accept the delivery, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
9. International Shipping
Currently, we do not offer international shipping. We only ship to addresses within India.
10. Damaged or Lost Packages
If your package is damaged or lost in transit, please contact our customer service team at info@indianfashionstore.com or call and whatsapp +91 9199414494 as soon as possible. We will initiate an investigation with the courier and work to resolve the issue promptly. In case of a damaged package, please retain all packaging materials and product(s) for inspection.
11. Delivery Delays
While we strive to deliver your order within the estimated time frame, delays may occasionally occur due to unforeseen circumstances. We appreciate your understanding and patience in such cases. If your order is delayed significantly, please contact our customer service team for assistance.
12. Don’t give your amount to the delivery person before pick up or collect the order or product.
13. Please don’t pay your amount to the delivery person before pickup/taking the products otherwise we will not be responsible for your money
14. Consumer Rights under Indian Law
This policy is in accordance with the Consumer Protection Act, 2019, which provides the following rights to consumers:
- The right to be protected against the marketing of goods and services which are hazardous to life and property.
- The right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services to protect the consumer against unfair trade practices.
- The right to seek redressal against unfair or restrictive trade practices or unscrupulous exploitation of consumers.
15. Contact Us
For any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:
- Email: info@indianfashionstore.com
- Phone: +91 9199414494
- Address: H.No. G-9/6, parking, side Muradi Road, Batla House, Jamia Nagar, Okhla, New Delhi, 110025
Dear Valued Customer,
Thank you for visiting IndianFashionStore.com! We sincerely appreciate your interest in our products and your support of our business.
Warm regards,
MD Sadiuzama
Head of IndianFashionStore.com